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apollo rental cars - adelaide airport car hire companies

Apollo Car Rentals is an Australian and family-owned business specialising in the rental of quality leisure vehicles throughout Australia and New Zealand.

We began operating in 1985 and have since grown to become one of the largest and leading recreational vehicle operators in the country. We operate ten branches in Australia and recently opened two new branches in New Zealand.

This growth has not been to the detriment of our renowned personalised service. Our staff continue to offer friendly and efficient service to every Apollo client. We have helped tens of thousands of people enjoy the wonders of travel in Australia.

Let us show you how easy and affordable a vacation in Australia can be with Apollo Car Rentals. We assure you that our personalised service and years of experience will help make your holiday in Australia a successful one.

Apollo Car Rentals are a division of Apollo Motorhome Holidays, one of the largest leisure vehicles hire operators in Australia, and offers a range of quality rental cars from branches in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth, Sydney and Townsville. Client satisfaction is very important at Apollo. Clients today look for friendly individual service and reliability... not to be treated a just another customer. Apollo has built a solid reputation of personalised service and reliability that other companies cannot hope to match. Hire through Apollo Car Rentals and you are also guaranteed a highly competitive rate. If you want great rates and personalised service, Apollo Car Rentals is the way to go!


apollo rental cars depot information

Apollo Rental Cars Rental Terms for travel between 01-Mar-2018 and 31-Dec-2019

APOLLO TERMS AND CONDITIONS

The Apollo Wholesale/Retail Terms and Conditions attached are issued on 31 January 2018 and are valid for all rentals from this date for travel in the 1819 season.

Apollo reserves the right with notice to update Terms and Conditions at such times where amendments are required.

RENTAL CONDITIONS

All rentals and renters/drivers will be subject to Apollo Australia Standard Rental Terms & Conditions and any Apollo Regional Rental Terms and Conditions which are issued with the customer's Rental Agreement.

RENTAL PERIOD

A rental day consists of a 24-hour period. Renters may be charged an extra day’s rental for each 24- hour period entered into following the return time at then-current rental rates, although a ‘grace period’ is allowed of

Grace Period Charges

0 – 59 : Minutes No Charge

60 – 119 Minutes : 1/2 of daily rental charge for the vehicle

120 +:  Minutes Daily rental charge for the vehicle

Note: Daily rental charge will be the local retail rate and not the net rate.

EARLY RETURNS

If a customer returns a vehicle early No Refunds will be given on unused days.

RENTAL EXTENSIONS

Rental extensions are permitted once the Rental has commenced subject to availability. These will be charged direct to the renter/customer at the applicable Local Daily Rental Rate.

Once a rental has commenced Hertz are unable to apply a net rate to rental extensions.

BOND AUTHORISATION

All rentals are subject to a Credit Card Bond Authorisation which covers additional costs such as fuel, one-way fees and optional extras. Cash Bonds are not accepted.

Metro Locations - Minimum of $100 plus any additional extras

Remote Locations - Minimum of $200 plus any additional extras

Licensee Locations - Minimum of $200 plus any additional extras

4WD MEL/SYD Locations - Minimum of $400 plus any additional extras

Third party credit cards are acceptable providing the cardholder is present. A ‘Credit Card Authority’ form must be completed at the counter by the third party”

FLIGHT NUMBERS

Flight Numbers are requested be provided for all rental reservations with an airport pick up. Providing flight numbers will ensure Hertz have the rental vehicle ready at the correct airport terminal.

AUTHORISED DRIVER REQUIREMENTS

All reservations and bookings MUST be made in the name of the Authorised Driver/Main Renter. Renter name on Voucher MUST match the Renter name on the booking.

DRIVERS LICENCE

All Renters and any additional drivers must present a full, valid national driver’s license that meets the following requirements. The driver's license for all drivers must be presented at the time of rental.

1. Driver Licence must be in English. If not in English it must be accompanied by an International drivers license or permit or by a certified English translation. Chinese Drivers Licences are acceptable but they must have a China Notarial Certificate (CNC)

a. is valid for driving the vehicle;

b. is not a learner’s permit;

c. the driver has held for at least twelve consecutive months; and

d. Satisfies any other conditions on the Rental Agreement or in any Additional Terms.

MINIMUM DRIVER AGE

Standard Passenger Vehicles A/ECAR -C/S/SCAR- D/FCAR -T/FVAR - 21 Years of Age

4WD Vehicles R/FFBD - 25 Years of Age

YOUNG DRIVER FEE

Where a renter is aged between 21-24 a young driver fee will apply as outlined below.

Vehicle Type: Young Driver Fee per rental day (Capped at 7 days in every 30-day period)

Standard Passenger Vehicles: $16.50 inclusive of GST (Capped at $115.50 in each 30-day period)

ADDITIONAL DRIVERS

Additional Drivers are permitted Free of Charge providing the minimum rental age and all other driver requirements are met.

Additional authorised drivers must be registered on the authority to drive form which would accompany the Rental Agreement. There is no limit to additional drivers providing they all meet the above criteria.

ADDITIONAL FEES

LOCATION FEE (LF)

A Location Fee is applicable for all rental collections at all Airports Locations and may also apply on optional extras at some Downtown Locations.

The location fee will be payable direct to Hertz on all additional items that are payable locally including but not limited to One Way Fees, Renter Protection Options and Child Seats.

The current % fees are listed below and Hertz Australia reserves the right, with notice to change these location fees at any time.

Note that any changes to Location Fees apply with immediate effect.

 

Adelaide Airport

25.00%

Adelaide City

6.00%

Alice Springs Airport

25.00%

Ayers Rock (Airport & City)

24.00%

Brisbane City

6.00%

Brisbane Airport

28.00%

Coolangatta Airport

18.00%

Darwin Airport

25.00%

Darwin City

6.00%

Cairns Airport

26.00%

Melbourne Airport

30.00%

Melbourne City

6.00%

Perth City

6.00%

Perth Airport

27.00%

Sydney Airport

30.00%

Sydney City

6.00%

 

CREDIT CARD SURCHARGE

Apollo accepts Visa, MasterCard and American Express

A credit card surcharge will apply on all credit card transactions. Apollo Australia may with notice to change this fee at any time.

Current Fees at September 2017 range from 0.88% to 1.227%.

 

ADDITIONAL CHARGES

Additional charges may be incurred as a result of the use of the vehicle or other incidents that occur during the rental. Please refer to Rental Terms and Conditions

 

Processing Fee

The amount payable for administrative functions Hertz undertakes including the payment of or handling of any claim for any charges and penalties such as processing traffic fines, penalties and toll way use (where Toll

Cover is not purchased)

$36.30 inclusive of GST

Breakdown or Roadside Assistance

If the driver is at fault for the problem which the assistance is requested, for example, the vehicle running out of fuel, or the keys being locked in the vehicle, the charge covers the cost of providing

breakdown or roadside assistance

$165 inclusive of GST

Hertz Claims Management Fee

Fixed charge to recover our costs for dealing with damage caused to the vehicle

$60.50 inclusive of GST

External Damage Fee

Damage assessment fee charged to Hertz by an external damage assessor

$60.50 inclusive of GST

Refueling Price

If the vehicle is not filled up with fuel on return, Hertz will charge a fee per litre to refuel.

Fuel price

specified on the rental agreement

 

PREPAID TOLL PRODUCT

The Prepaid Toll product is available for renters to pre-pay their tolls for a flat fee per rental day The following fees are applicable Cars and provide unlimited toll use on toll roads

 

State

Prepaid Fee per rental day

New South Wales (NSW)

$18.70 Inc GST

Australia Capital Territory (ACT)

$12.10 Inc GST

Victoria (VIC)

$17.10 Inc GST

South Australia (SA)

$12.10 Inc GST

Queensland (QLD)

$13.20 Inc GST

 

The following Fee applies for the following Vehicles in all states

 

Specialty Vehicles

Prepaid Fee per rental day

4WD

$28.85 Inc GST

 

*NOTE Toll Fees are set by the Australian State Governments and are subject to change without Notice. Apollo will endeavour to notify any changes as soon as notified.

 

Where a renter chooses not to purchase the prepaid toll product the following options are available

1) Customer chooses to make their own toll arrangements with either their own e-tag or set up a pass with the relevant toll company

2) Customer chooses to not pay tolls; Hertz will charge the customer the cost of the toll trips plus $36.30 (inc GST) admin fee per rental agreement.

 

VALUE PACK for Standard Passenger Vehicles (must be pre-booked) – AU$10  net per day.

The Value Pack includes: Accident Excess Reduction (AER) (Damage  Excess  $1100), Unlimited Kilometres, 10% GST, Administration Fees/Taxes, Young Driver Fees, Additional Driver Fees, Major Capital City Maps.

**Upgrade to MAX cover at the counter when Value Pack is purchased for $10 inclusive of GST per day

VALUE PACK for 4 WD Vehicles (must be pre-booked) - AU$15 net per day.

The Value Pack includes: Accident Excess Reduction (AER) (Damage  Excess  $1210), Unlimited Kilometres, 10% GST, Administration Fees/Taxes, Young Driver Fees, Additional Driver Fees, Major Capital City Maps.

**Upgrade to MAX cover at the counter when Value Pack is purchased for $10 inclusive of GST per day

 

DAMAGE EXCESS

Accident Damage Excess (ADE) is included in your rental rate and reduces your liability to us for loss or damage to the vehicle to the amount of the applicable excess (stated on your Rental Agreement) which applies to each incident of damage or loss caused except in the event of loss or damage for a

Prohibited Use.

 

Vehicle Group

Accident Damage Excess (ADE)

Standard Passenger Vehicles

A/ECAR- C/S/SCAR- D/FCAR- T/FVAR

$4560

4WD Vehicles

R/FFBD

$6000

 

Examples of damage covered by ADE include

1. Impact with a fixed or moving object (e.g. damage caused in an accident)

2. Loss of control of the vehicle

3. Natural events such as snow, hail, flood or rock fall

4. A fire caused by the vehicle defect, including electrical fault or from adjacent fire or explosion criminal or terrorism acts

 

THIRD PARTY INSURANCE

Where the purchase of any excess waiver insurance or similar has been made with a third party to cover liability on the rental, the renter will remain liable to Hertz for the ADE irrespective of whether reimbursement can be obtained from the third party insurer.

 

OPTIONAL RENTER PROTECTION SERVICES

Apollo offer the option to purchase Optional Renter Protection Services which may reduce a renter’s liability for loss or damage to the vehicle which occur during the rental period or result from the use of the vehicle.

Optional Rental Protection Services offered by Hertz are not insurance policies and do not provide protection in the event of loss or damage arising from a Prohibited Use.

Excludes infringements including traffic and parking fines, and private parking charges which will be on- charged.

 

Accident Excess Reduction (AER)

AER is an optional product which reduces liability in the event of loss or damage which may occur during the rental period or use of the vehicle.

AER does NOT cover Glass or Tyres

 

Vehicle Group

AER        Per

Day

Accident       Damage      Excess

(ADE)

Standard Passenger Vehicles

A/ECAR-        C/S/SCAR-        D/FCAR- T/FVAR

$21.00 Inc GST

$1100 Inclusive of GST

AWD/4WD Vehicles

R/FFBD

$33.00 Inc GST

$1100 Inclusive of GST

 

Glass and Tyres (G&T)

G&T is an optional product which eliminates potential liability in the event of standalone damage to the vehicles windscreen, windows, wheels and tyres only.

MAX Cover (MAX)

MAX Cover is an optional product offered at selected locations and gives piece of mind for the rental by

1. Eliminating liability to pay the ADE for loss of damage to the vehicle during rental

2. Waiving responsibility for the Hertz Claims Management Fee and External Damage Assessment Fee that would be payable in the event of incident

3. Eliminating potential liability for Glass and Tyre damage

Should the renter can choose to purchase this locally at time of rental. The following MAX daily rates will apply. Apollo reserves the right with notice to change these rates at any time.

Max Rates if purchased and paid locally at time of rental

 

Vehicle Group

AER Per Day

Accident Damage Excess (ADE)

Standard Passenger Vehicles

A/ECAR- C/S/SCAR- D/FCAR- T/FVAR

$32.00 Inc GST

$0

AWD/4WD Vehicles R/FFBD

$49.50 Inc GST

$0

 

PROHIBITED USES

If the vehicle is used for a prohibited use, Hertz may terminate the rental agreement and take the vehicle back at any time. If the prohibited use has caused or contributed to loss or damage to the vehicle the renter will be liable for the loss and damage up to the full value of the vehicle and related losses and fees. Please refer to Rental Terms and Conditions

Prohibited Uses of a vehicle are:

o you or your passengers acted recklessly or with deliberate intent to cause loss or damage to the vehicle including, but not limited to, where:

o the driver caused the vehicle to roll, tip or fall over and this has caused damage to the side and/or roof area of the vehicle;

o the driver caused undercarriage damage to the vehicle;

o you or your passengers sit or stand on the roof of the vehicle;

o a use which results in damage occurring above the windscreen line such as damage striking overhead or overhanging objects (such as trees and bridges) or driving into a barrier in a car park before it fully opens; or

o the driver drove the vehicle with a flat tyre, ignored a warning light, put the wrong fuel in the vehicle or lost the keys.

o driving the vehicle while under the influence of any drug, substance or intoxicating liquor to the extent that driver's ability to control the vehicle is impaired or where the

o driver’s blood level of any drug or alcohol is over the applicable State or Territory legal limit. If a person refuses or fails to provide a breath, blood or other sample

o when lawfully required to do so by police or as required by law, the driver is deemed to be over the legal limit;

o smoking in the vehicle or failing to keep the vehicle clean and returning it in an excessively dirty or smelly condition;

o the fitting of objects to the interior or exterior of the vehicle that are not authorised by Hertz;

o the driver fails to take reasonable precautions to safeguard the vehicle such as leaving windows open or keys in the vehicle, or failing to use the anti-theft system (if provided);

o the vehicle is used for committing an illegal or unlawful act (other than a traffic offence which does not automatically result in the loss of a drivers’ licence in the applicableState or Territory);

o the use of the vehicle by a person who was not authorised by Hertz as the main or additional driver or did not meet the driver requirements in the Agreement;

o the vehicle is used on a racetrack or for racing or undertaking reliability trials, rallies or other contests;

o the vehicle is sub-rented, transferred or sold;

o the vehicle is used to carry  passengers  (e.g.  as  a  taxi  or  car  sharing  arrangement) unless Firefly consents in writing, or to carry cargo (except for commercial vehicles), for hire, reward or remuneration;

o the vehicle is used for hauling any goods that are incorrectly or inappropriately loaded or for the haulage of which the vehicle was not designed (including any hazardous materials, such as any gases or substances which may form explosive mixtures); or

o the vehicle is used for towing a trailer or any other vehicle, unless the vehicle has a towbar fitted by Hertz, in which case you have permission from Hertz to tow a trailer provided the weight and dimensions of the item being towed do not exceed the specified capacity of the vehicle (refer to the vehicle capacity guide on the Apollo website)

o the vehicle is overloaded with passengers and/or baggage;

o the vehicle is driven on a beach or through a flooded road or otherwise through a body of water (including but not limited to a pothole, ditch or riverbed), fire, storm, cyclone, or other natural disasters;

o the vehicle is driven on unsealed roads (except for access roads to recognised camping or accommodation grounds or, sealed roads which are under repair, (unless specified in writing by Hertz or a road notified to you as prohibited by Hertz or off-road (eg on fire trails, tracks, fields or paddocks);

o the vehicle is driven in restricted areas, including airport service roads and associated areas;

o the vehicle is driven in the following areas and the vehicle is not a 4WD:

? in the Simpson Desert, on the Strzelecki Track and the Birdsville Track;

? in Western Australia on the Tanami Track, Gunbarrel Hwy, Gibb River Road and the Bungle Bungles;

? in Northern Territory on the Oodnadatta Track, Mereenie Loop Road, the Plenty Highway, Finke Road (between Alice Springs and Oodnadatta), Central Arnhem Road and Arnhem Land in general;

? in Queensland on Bourke Development Road from Chillagoe to Normanton, Cape York during the months from December to May inclusive (wet season), Savannah Way from Normanton to Borroloola and the Bloomfield Track;

o the vehicle is driven in any of the following areas at any time:

? in Western Australia on the Canning Stock Route and the Old Gunbarrel Hwy;

? in Northern Territory at the Lost City in Litchfield Park, Jim Jim Falls and Twin Falls

? in Queensland on the Old Telegraph Track section of the road to Cape York, Boggy Hole (Finke GorgeNational Park), the Old South and on Fraser Island. And

? any other such location or region reasonably specified by a Hertz Location to you as an area or region which is prohibited as traveling to as it would have the potential to cause risk to the renter and/or vehicle due to current environmental conditions

IMPORTANT: Alpine Regions:

The vehicle should not be driven in the snow without the permission of Hertz. Specifically, the vehicle should not be driven above the snow line in:

o New South Wales (being Jindabyne); or

o Victoria (being Bright), or

o Tasmania.

If the vehicle is driven above the snow line then you will be liable up the amount of the excess.

IMPORTANT: If the vehicle is used for a Prohibited Use:

o Renter will be responsible for any damage or losses up to the full value of the vehicle and other fees, related losses and expenses including towing as explained in the 'Damage and Loss' section on page11of Hertz Standard Rental Terms

o your liability is not limited to the Accident Damage Excess (ADE);

o you will lose the benefit of any Optional Renter Protection Services you have purchased and

o we may terminate the Agreement and take the vehicle back at any time at your expense.

 

RESTRICTED USES

For avoidance of doubt only 4W D vehicles are permitted in the following areas

In The Simpson Desert, on the Strzelecki Track and the Birdsville Track

In Western Australia on the Tanami Track, Gunbarrel Highway, Gibb River Road and the Bungle Bungles

In the Northern Territory on the Oodnadatta Track, Mereenie Loop Road, the Plenty Highway, Finke Road (between Alice Springs and Oodnadatta), Central Arnhem Road and Arnhem Land in general

In Queensland on the Bourke Development Road from Chillagoe to Normanton, Cape York during the months of December to May inclusive. Savannah Way from Normanton to Borroloola and the Bloomfield Track

Where a customer or agent has made a booking for a vehicle that is not a 4W D, Hertz reserve the right to refuse the rental if they are planning to travel on any of the above routes.

If in doubt of if a vehicle is permitted on a planned route on an itinerary, please contact your account manager for clarification

PARTICIPATING LOCATIONS

Apollo Wholesale Net Rate reservations are accepted at the following locations within Australia. Locations not listed do not participate in our Wholesale Net Rate programme.

If a vehicle type is not shown against a location then it is not available at the selected locations

PARTICIPATING LOCATIONS

Australia Wholesale Net Rate reservations are accepted at the following locations within Australia. Locations not listed do not participate in our Wholesale Net Rate programme.

If a vehicle type is not shown against a location then it is not available at the selected locations

Metro (L) denotes Location Fee applies

 

Location Code Vehicles Never Lost
Adelaide Airport (L) ADLT50 A, C/S, D, T Yes
Adelaide City (L) ADLC60 Yes
Brisbane Airport (L) BNET50 A, C/S, D, T Yes
Brisbane City (L) BNEC60 Yes
Cairns Airport (L) CNST50 A, C/S, D, T Yes
Cairns City CNSC60 Yes
Coolangatta Airport (L) OOLT50 A, C/S, D, T Yes
Melbourne Airport (L) MELT50 A, C/S, D, T Yes
Melbourne City (L) MELC60 Yes
Perth Airport (L) PERT50 A, C/S, D, T Yes
Perth City (L) PERC60 Yes
Sydney Airport (L) SYDT50 A, C/S, D, T Yes
Sydney City (L) SYDC60 Yes


Remote

 

Location

Code

Vehicles

Never Lost

Alice Springs Airport (L)

ASPT50

A, C/S, D, T

Yes

 

AYQT50

 

A, C/S, D, T

Yes

Ayers Rock Airport (L)

Ayers Rock City (L)

AYQC60

Yes

Darwin Airport (L)

DRWT50

A, C/S, D, T

Yes

Darwin City (L)

DRWC60

Yes

 

 

4WD (R) denotes Remote Locations, (L) denotes Location Fee applies

 

Location

Code

Vehicles

Never Lost

Plympton (Adelaide)

ADLC83

R

No

Adelaide Airport (L)

ADLT50

R

No

Alice Springs Airport (R)(L)

ASPT50

R

Yes

Ayers Rock Airport (R)(L)

AYQT50

R

Yes

Ayers Rock City (R)

AYQC60

R

Yes

Brisbane Airport (L)

BNET50

R

Yes

Cairns Airport (L)

CNST50

R

Yes

Cairns City

CNSC60

R

Yes

Darwin Airport (R)(L)

DRWT50

R

Yes

Darwin City (R)(L)

DRWCGO

R

Yes

Welshpool (Perth)

PERC80

R

No

Arncliffe (Sydney)

SYDC81

R

No

Sydney Airport (L)

SYDT50

R

Yes

 

FLEET AVAILABILITY

Hertz Australia reserves the right to capacity control fleet at any participating location at anytime without notice due to vehicle availability or demand levels. Hertz will issue Off Sale notifications.

ALL reservations made through Hertz Online Booking Solutions (XML Direct Links, GDS Systems or HertzAgent.com) will be confirmed subject to fleet availability immediately from general availability.

 

Vehicle

Freesale

A, C/S, D

48 Hours

T,R

14 Days

 

FLEET AVAILABILITY

ALL reservations are subject to availability from general availability and will require a minimum of 72 hours/ 3days before date of rental.

 

Whilst most rentals will be confirmed from general availability some vehicle types and locations may be on request from time to time.

General Availability is defined as Vehicle availability in the Apollo System at the time of confirmed reservation. If a vehicle is not returned as available then it means Apollo is sold out of that particular vehicle type.

Apollo reserves the right to capacity control fleet at any participating location at any time without notice due to vehicle availability or demand levels. Hertz will issue Off Sale notifications.

ONE WAY RENTALS

One-way rentals are permitted within Australia and the following conditions and fees apply. Hertz Australia reserves the right with notice to change these fees at any time.

All one-way fees are payable direct to the Hertz location at time of rental. It is not possible to prepay these fees or include them on voucher.

ONE WAY POLICY FOR STANDARD PASSENGER VEHICLES – Defined as Car Groups Listed Below.

 

A/ECAR

S/SCAR

C/ICAR

D/FCAR

T/FVAR

 

From: ADELAIDE ALICE SPRINGS AYRS ROCK BRISBANE CAIRNS COOLANGATTA DARWIN MELBOURNE PERTH SYDNEY
ADELAIDE (SA) M FREE 1100 1100 FREE FREE FREE 1100 FREE 1100 FREE
ALICE SPRINGS (NT) R 1100 FREE 385 1100 1100 1100 110 1100 1100 1100
AYRS ROCK (NT) R 1100 385 FREE 1100 1100 1100 110 1100 1100 1100
BRISBANE (QLD) M FREE 1100 1100 FREE FREE FREE 1100 FREE 1100 FREE
CAIRNS (QLD) M FREE 1100 1100 FREE FREE FREE 1100 FREE 1100 FREE
COOLANGATTA (QLD) C FREE 1100 1100 FREE FREE FREE 1100 FREE 1100 FREE
DARWIN (NT) R 1100 110 110 1100 1100 1100 FREE 1100 1100 1100
MELBOURNE (VIC) M FREE 1100 1100 FREE FREE FREE 1100 FREE 1100 FREE
PERTH (WA) M 1100 1100 1100 1100 1100 1100 1100 1100 FREE 1100
SYDNEY (NSW) M FREE 1100 1100 FREE FREE FREE 1100 FREE 1100 FREE

Subject to the one-way fee matrix, Vehicles are permitted to travel one way between participating locations. There is no minimum rental requirement

A One-Way Fee may apply depending on route as per matrix All One-Way Fees are INCLUSIVE of GST Where a One-Way rental is not permitted the matrix will be marked as N/A

The following One-Way Policy Exceptions will apply to all Standard Passenger Vehicles

 

 

Region and Vehicle Groups

 

Minimum

 

One Way Fee

Within Northern Territory Until March 2018. Alice Springs to/from Ayers Rock

 

Darwin to/from Alice Springs and Ayers Rock

1-3 Days

 

 

4+ Days

$385

 

 

$110

New* For Rentals from 1st April 2018 Within Northern Territory

1+

FREE

Darwin/Alice Springs/Ayers Rock TO Adelaide

All Rentals between OCTOBER AND MARCH ONLY

 

1+

 

FREE

Adelaide TO Darwin/Alice Springs/Ayers Rock

All Rentals between APRIL AND SEPTEMBER ONLY

 

1+

 

FREE

 

One Way Fees are subject to change due to changing costs of relocating vehicles in remote areas. We do not recommend that prices are printed in brochures.

One W ays From/To Broome are restricted to Perth and Darwin only

One Ways are restricted at the following locations, please check with reservations for full details.

 

Melbourne Airport

Brisbane Airport

Perth Welshpool

ONE WAY POLICY FOR 4WD – Defined as Vehicle Group Listed Below

R/FFB

If one way route is NOT listed below a One W ay fee of $1100 will apply*

A minimum rental length of 7 days is required on all One-Way rentals not listed below

 

Region and Vehicle Groups

Minimum

 

Rental

One Way Fee

Within & Between locations in NEW SOUTH WALES, SOUTH AUSTRALIA QUEENSLAND, VICTORIA

(METRO REGION)

1-6 Days

 

 

7+ Days

$1100

 

 

$660

Within Northern Territory Until March 2018 Alice Springs to/from Ayers Rock

Darwin to/from Alice Springs and Ayers Rock New* For Rentals from 1st April 2018 Within Northern Territory R/FFBD

1-3 Days

 

4+ Days

 

1+ Days

$385

 

$110

 

Free

Perth/Welshpool to Adelaide, Alice Springs-Darwin

One W ays from Perth are restricted to Adelaide, Alice Springs-Darwin only.

7 Days

$1650

 

One Ways are restricted at the following locations, please check with reservations for full details.

 

Melbourne Airport

Brisbane Airport

 

OPTIONAL EQUIPMENT

All requests for Optional Equipment MUST be made at time of reservation. Hertz Australia cannot guarantee availability of equipment if not pre booked.

All Optional Equipment Rental Fees are to be paid locally at time of rental.

Hertz Australia reserves the right with notice to amend the charges for all optional equipment.

INFANT & CHILD SEATS

Infant and Child seats are available for rental on all vehicles.

 

Seat Type

Age Range

Per Day Rental Fee

Maximum Cost

Infant Seat (Rear

Facing)

0 mths – 6

mths

$22.00 Inclusive of

GST

$88.00 Inclusive of

GST

Child Seat

6 mths – 2 yrs

$22.00 Inclusive of

GST

$88.00 Inclusive of

GST

Booster Seat

2yrs +

$22.00 Inclusive of

GST

$88.00 Inclusive of

GST

Infant and Child seats must be reserved at the time of reservation to secure availability

It is NOT possible to prepay or include child seats on a tour voucher. All Fees are to be paid locally.

Note: It is the renter’s responsibility to ensure that the correct seats have either been pre booked or their own seats have been provided.

 

HERTZ NEVERLOST © – SATELLITE NAVIGATION

Hertz Neverlost© is available at selected participating locations subject to availability and is available in all vehicle types

Neverlost is available in the following languages:

 

Croatian

Cantonese

Czech

Danish

Dutch

English

Finnish

French

German

Greek

Hungarian

Italian

Japanese

Mandarin

Norwegian

Polish

Portuguese

Spanish

Swedish

Turkish

Neverlost units must be hired as part of a rental. They are not available for separate hire.

Hertz Australia offer Neverlost Inclusive Wholesale Net Rates

If Hertz Neverlost is rented locally the following rental fee applies. A Rental Cap fee of 10days hire applies in each 30day rental.

Rental Fee Per Day: $20.90 Inclusive of GST Per Day

Replacement Costs: In the event of damage, loss or theft charges will apply.

Note: Purchase of AER or MAX Cover does not cover the renter for damage and/or loss to the Neverlost units.

Rates incorporating the Neverlost Unit do not cover the unit for loss or damage.

Neverlost units are permitted on One W ay rentals.

It is the renter’s responsibility to ensure that the Neverlost equipment is returned to the rental counter or left in the vehicle glove box at the end of the rental.

If the renter needs to return the equipment outside of Hertz operating hours they must complete and sign the Neverlost addendum and place it inside the Neverlost carry case with the other Neverlost equipment and then place the Neverlost carry case in the glove box of the vehicle. Hertz will not acknowledge return of the equipment until the renter returns it to the counter or it is collected by a Hertz representative from the glove box of the vehicle.

MULTI HIRE RENTALS

Muti Hire Rentals are not available.

DELIVERY& COLLECTIONS

Delivery and Collections are not available.

PAYMENT TO CONFIRM BOOKING

At time of booking a deposit of $1 is required and balance is due 7-days prior to pick-up. If payment is not made 7-days prior to pick-up Apollo can cancel your booking and your deposit will not be refunded.

REFUNDS

NO Refunds are permitted for any unused days on a Tour Booking. Should a renter return a tour vehicle early Hertz will not refund the unused amount as the booking is classified as prepaid.

NO SHOWS

Where a client does not pick up their rental vehicle at the date and time confirmed on the reservation,, Hertz will charge a No Show fee equal to the cost of one rental day as per the reservation. Exceptions to this charge will apply for those reservations that have been cancelled at least 48 hours prior to pickup date; as well as having some form of documentation confirming cancellation

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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